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What is the Agreements (Term & Conditions) and cancellation Policy?

We know plans can change, so we’ve designed an industry leading agreemnets and cancellation policy that’s flexible for our customers and supports the drivers.

Reservation Requirements: Passenger can request to be picked up at the curbside (baggage claim exit door) if you do not see the driver please call 305-400-9642. Be advised that you must provide a credit card number 6 hours prior pick up to confirm your reservation. Hourly rates will include tolls, pick-up / drop-off and stops at not extra charge, there is a minimum of (3 hrs for sedan)-(4 hrs limos) and (5 hrs for mini bus and bus). for hourly services. Services from any venues such as Stadiums and Arenas will have a surcharge of 1 hour of waiting time in advance or convertered to an hourly service.

Deposit: Credit card authorization form by e-mail fort third parties. By providing your credit card information you authorize Traveller Solution and Partners to charge your credit card for any of the following charges: Tolls, Parking, schedule change, cancellation fees, any kind of damages to vehicles (Includes Smoking and Sickness), extra stops, cleaning fee, ($1) one dollar per minute after 15 minutes of waiting time, any services or reservations between 11:00 PM and 6:00 AM. will have an extra night surcharge of $20.00 and a 5% will be added automatically to your final bill for Credit Cards Payments unless you paid cash to the driver. if you do not agree to any of these surcharges you can cancel at not charge.

Changes: Traveller Solutions and Partners will track your flight progress and adjust your pick up time based on any delays. If your flight is cancelled, there are no shuttle, hourly or limo service cancellation charges. Rates will not change once the reservation has been made.

Cancellations: cancellations within 4 hours of the ride will be billed 50% of the price quoted in the contract, if your service has been assigned and dispatched you will be charge 100% of the base rate. “NOT SHOW” Failure to contact our office in the event that you do not see your driver right away will result in the client being charged the full amount. There will be no refund issued if you fail to contact our office. Why do you charge a late cancellation fee? When you make a reservation, we ensure that a chauffeur and vehicle are reserved just for you and blocked from receiving any additional work. This fee goes towards paying a driver who has missed out on revenue because of the late cancellation.

Airport and Seaports Pickups: There is a 30 minute time allowance on Domestic flight arrivals and a 1 hour time allowance on International flight arrivals from the time the flight lands, after the time allowance wait time will be billed in 30 minute increments and will vary based on the hourly rate of the specific vehicle and the additional parking will be added in addition. Seaport Pickups: There is a 30 minute time allowance from the scheduled pickup time at the port, after the time allowance wait time will be billed in 30 minute increments and will vary based on the hourly rate of the specific vehicle.

Company is not liable in the event of mechanical breakdown while on charter and will only be responsible for making up lost time at a mutually agreed date. Not responsible for delays or trip termination due to weather or unsafe road conditions. The client assumes full financial liability for any damage to the van or limousine caused by client during the duration of the rental by them or any members of their party. Alcohol Consumption by minors and/or drug use by anyone is strictly prohibited by law. The driver has the right to terminate run without refund (if there is blatant indiscretion on the part of the client(s). Smoking is not permitted in all of our vehicles. Not responsible for articles left in any vehicle. As far as personal belongings, we recommend that all valuables be removed from the vehicle when left unattended. Traveller Solution and its employees will not be responsible for any lost, stolen or damaged articles. Traveller Solution and Partners will not be held responsible for any injuries caused by alcohol consumption, intoxication or failure to wear a seat belt.

Payment Method: Cash / Credit Card / Paypal / Wire Tranfer / Direct Bank Deposite (Bank of America). If we are fifteen minute late, you ride is FREE, guarantee. (Restrictions apply, only in airports).

What happens if I miss my pickup? What is the policy for a No-Show?

A “No-Show” will be charged the full rate.  If you cannot locate your chauffeur at the designated pickup point on your reservation, call us at +1 305.400.9642 so that our team can connect you with your driver without delay and you can avoid a “no show” charge.  In the event that your plans change, or you miss your flight, call 305-400-9642 as soon as possible, since a cancellation, even a few hours before pickup, may not result in any charge to you.

Can you provide transportation for large events?

Yes. We routinely handle large groups of more than 500+ clients. Better yet, we have staff dedicated to bringing more than 5+ years of operational experience and event management expertise to help you coordinate the details of your event and ensure that no detail goes unnoticed.

What information is collected during booking and how is this information used?

Any information you provide to us when booking is confidential and never shared with a third party.

All transactions with Traveller Solution and partners take place on a secure server using SSL encryption technology to ensure your personal and payment details are protected. To prevent the unauthorized use of your credit card when the credit card is not physically present in the car we require Credit Card Authorization Form to be completed and send to us along with a clear photocopy of both sides of your credit card. Traveller Solution LLC and Partners will charge your credit card after your ride has been completed. A deposit is required for some vehicles including stretch limousines for weddings and proms or buses.

Do you offer private services in Sedan, Van, SUV limo or Bus?

Yes we do. Go to our web page and book or  contact us by email or phone.

Traveller Solution charge extra if we pay by credit card?

Yes we do. ALL PAYMENTS MADE THROUGH TRAVELLER SOLUTION LLC WITH CREDIT CARD HAVE AN EXTRA CHARGE OF 5% UNLESS YOU PAY CASH.

Will I get a receipt of my ride?

Yes, you will receive an e-receipt as soon we charged your credit card.

Do I pay for parking, tolls and Tips?

In some cases Parking is not included in your quote and are the responsibility of the customer. Tips and toll are included in your quote. If you’d like to tip the driver extra for his great service, we will be appreciate.

Are there any hidden fees?

No hidden fees. You can see everything you paid in your reservation or final invoice.

The calculator calculates the base rate from point to point or hourly rates,as per your request you might ask for extra stops, a child car seat or any other extra service that is chargeable.

Processing Fee Applies on all type of cards (3% credit card processing + 7% tax = 10%) you will pay half 5%.

Please read your Term and Conditions before do a book because everything is very clear there.

Can i book and pay for a ride for someone else?

Yes you can, using our website you will need to enter passenger information in the ride details, including the best number to contact the passenger, also your info on the others camps, including your phone number. For payment method, you can enter/use your credit card information.

 

Shuttle To Sawgrass Mills Mall Overview

Address:

12801 W Sunrise Blvd Suite 721
Sunrise, FL 33323
(954) 846-7130

Schedule:
Open Mon-Sat 10:00 am – 9:30 pm / Sun 11:00 am – 8:00 pm

General Information:

  • Round trip shuttle transportation van. You can pay cash $20 (to the driver), credit debit card or Paypal (web page + 20% extra).
  • We can pick you up in all locations hotel or residence in Downtown Miami and Miami Beach, if you have another location let us know where exactly you are and we can accommodate the meting point for you.
  • This is not a private service, this a shared ride van, please check your email because we will confirm by email or whatsapp text the last time the driver will pick you up.
  • All local call from hotel are FREE please call us if you have any question.
  • The largest outlet and value retail shopping destination in the United States.
  • With more than 350 stores plus value retailers, electronics superstore and more.
  • We work daily and you miss one schedule you have a chance to take next one.
  • Don’t forget to put a comment in Facebook,  Instagram, Trip Adviser or Google.
How it Works or How i do make a reservation?
  • Is a VAN. Is not a BUS
  • Try to make a reservation at least 24 hours in advance so you can garantee your seat.
  • You can book your shuttle by our web page and by Whatsapp sending a message. If you will pay cash we recommend do the book by Whatsapp.
  • You can pay cash $20 (to the driver) or by credit debit card, Paypal (web site 20% extra).
  • When you pay by credit debit card or Paypal we will charge 20% extra that included (3% credit card commission, 7% pay tax, 10% booking fee and tips), If you have any question let us know.
  • Same price for one way or round trip.
  • Child under 3 years old is free.
  • Coordinate the return with the driver.
  • You do not need to imprint the reservation form, the driver knows about your trip, once you book is already confirmed we will let you know by email, whatsapp text or call.
  • This is not a private service, this a shared ride van, check your email because we will confirm by email or whatsapp the last time.
  • If we do not answer your call, please send to us an email or whatsapp message, we will answer as soon as possible.
What is the schedule and meeting point at Sawgrass?

Note: We will pick you up in your location. The established schedule is an estimate and in some cases inconvenience may occur, we appreciate you having a little patience in the waiting times. You must coordinate with the driver the return. If you do not see the transport (white or black van) that came to bring you,  call us, send email or a text message by whatsapp +1 305-600-2226. shuttletosawgrassmall@gmail.com

 

 

How do you recognize the shuttle van?

We use a white or black van to pick you up. The van has a sign in front of the glass that says “SHUTTLE TO SAWGRASS MILLS MALL” We will pick up the passenger in your location inside the hotel or residence. This a shared ride van be patient and do not worry we will be there.

What is included in the price and Can I pay in cash on the van?

The price included round trip shuttle transportation to Sawgrass Mall. Yes we can accept cash on the van but  you must to confirm the reservation in advance  in our web page or whatsapp message. If you will pay by credit debit card or Paypal we will charge %20 extra. Many of our tours are popular and sell out early. By booking in advance, you are guaranteed a spot on the van.

Is it necessary to print my receipt?

It is not necessary to print the receipt to board the van. The driver will have your name on the manifest and will be expecting you. To guarantee your reservation it is better to make it via website in our online reservation system “CALCULATE PRICE AND BOOK” so that you can pay it at once and thus avoid inconveniences, after booking, you will immediately receive an email confirmation containing your receipt and itinerary. however you can also do it via whatsapp messages, email or calling us.

 

 

Will you pick me up at my hotel?

Yes. We offer courtesy pick-up and drop-off service from hotels in Miami Downtown and all Miami Beach on Collins Ave. The driver white van will pick you up or looking for you inside hotel. be ready on time. 

Can you pick me up in another location?

We only pick up in all hotels and residence in Downtown Miami and Miami Beach until 71 on collins ave. We can do in another place, just tell us where exactly you are and we can accommodate the meeting point for you. We do not have service in Miami Airport area, Doral or in another place.

Shuttle To Sawgrass Mall “Cancellation & NOT SHOW Policy”?

We understand your travel plans may change. With that in mind, Traveller Solution (Shuttle To Sawgrass Mall) and partners has a very simple cancellation policy: just give us 4 hours notice prior to your pickup time and you will receive a full refund. Refunds normally show up on your account within 3-5 business days.

Please note that Traveller Solution (Shuttle To Sawgrass Mall) cannot refund payment in the event of a No-Show, or if your reservation is cancelled with less than 4 hours prior to pickup time.

What happens if I miss my trip?

If you miss your trip we can accommodate for later, our van or mini bus in the morning go back third times to Downtown Miami and Miami Beach from the Sawgrass Mall. See schedules established in the previous question.

What is the different between private and share tour?

In most cases animals are not allowed to come with you on a shared tour but we can do an exception on a private tour.

Are animals allowed on tours?

In most cases animals are not allowed to come with you on a shared tour but we can do an exception on a private tour.

How much time in advance do I need to make a reservation for your tours and / or transportation?

We recommend you confirm your tour and / or transportation with us as soon as possible to ensure availability. Nonetheless we welcome last minute reservations and are more than happy to search for availability and accommodate your request.