What is the Agreements (Term & Conditions) and cancellation Policy?

We know plans can change, so we’ve designed an industry leading agreemnets and cancellation policy that’s flexible for our customers and supports the drivers.

Reservation Requirements: Passenger can request to be picked up at the curbside (baggage claim exit door) if you do not see the driver please call 305-400-9642. Be advised that you must provide a credit card number 6 hours prior pick up to confirm your reservation. Hourly rates will include tolls, pick-up / drop-off and stops at not extra charge, there is a minimum of (3 hrs for sedan)-(4 hrs limos) and (5 hrs for mini bus and bus). for hourly services. Services from any venues such as Stadiums and Arenas will have a surcharge of 1 hour of waiting time in advance or convertered to an hourly service.

Deposit: Credit card authorization form by e-mail fort third parties. By providing your credit card information you authorize Traveller Solution and Partners to charge your credit card for any of the following charges: Tolls, Parking, schedule change, cancellation fees, any kind of damages to vehicles (Includes Smoking and Sickness), extra stops, cleaning fee, ($1) one dollar per minute after 15 minutes of waiting time, any services or reservations between 11:00 PM and 6:00 AM. will have an extra night surcharge of $20.00 and a 5% will be added automatically to your final bill for Credit Cards Payments unless you paid cash to the driver. if you do not agree to any of these surcharges you can cancel at not charge.

Changes: Traveller Solutions and Partners will track your flight progress and adjust your pick up time based on any delays. If your flight is cancelled, there are no shuttle, hourly or limo service cancellation charges. Rates will not change once the reservation has been made.

Cancellations: cancellations within 4 hours of the ride will be billed 50% of the price quoted in the contract, if your service has been assigned and dispatched you will be charge 100% of the base rate. “NOT SHOW” Failure to contact our office in the event that you do not see your driver right away will result in the client being charged the full amount. There will be no refund issued if you fail to contact our office. Why do you charge a late cancellation fee? When you make a reservation, we ensure that a chauffeur and vehicle are reserved just for you and blocked from receiving any additional work. This fee goes towards paying a driver who has missed out on revenue because of the late cancellation.

Airport and Seaports Pickups: There is a 30 minute time allowance on Domestic flight arrivals and a 1 hour time allowance on International flight arrivals from the time the flight lands, after the time allowance wait time will be billed in 30 minute increments and will vary based on the hourly rate of the specific vehicle and the additional parking will be added in addition. Seaport Pickups: There is a 30 minute time allowance from the scheduled pickup time at the port, after the time allowance wait time will be billed in 30 minute increments and will vary based on the hourly rate of the specific vehicle.

Company is not liable in the event of mechanical breakdown while on charter and will only be responsible for making up lost time at a mutually agreed date. Not responsible for delays or trip termination due to weather or unsafe road conditions. The client assumes full financial liability for any damage to the van or limousine caused by client during the duration of the rental by them or any members of their party. Alcohol Consumption by minors and/or drug use by anyone is strictly prohibited by law. The driver has the right to terminate run without refund (if there is blatant indiscretion on the part of the client(s). Smoking is not permitted in all of our vehicles. Not responsible for articles left in any vehicle. As far as personal belongings, we recommend that all valuables be removed from the vehicle when left unattended. Traveller Solution and its employees will not be responsible for any lost, stolen or damaged articles. Traveller Solution and Partners will not be held responsible for any injuries caused by alcohol consumption, intoxication or failure to wear a seat belt.

Payment Method: Cash / Credit Card / Paypal / Wire Tranfer / Direct Bank Deposite (Bank of America). If we are fifteen minute late, you ride is FREE, guarantee. (Restrictions apply, only in airports).